Summary
Springbrook's Print and Mail Services are used to streamline the process for getting your bills into your citizen's mailboxes. Follow the steps below to upload your billing file.
Step by Step
1 Export the Springbrook Billing Statements.
- Use the Export step of the UB Billing process to generate the export file you will upload later.
- The Layout field must be set to Springbrook and the Inline Quotes field must be set to Match before the export is generated.
2 Upload the Billing File.
- Go to https://support.publiqsoftware.com/ to upload your exported statements.
- Please be sure to have the required login information before attempting to upload the statements.
- Click the Utility Billing Uploads link:
- Enter the first four digits of your system ID field in the Customer ID field. Example: 1234
- Some customer IDs include the letters "IP" at the end. Example: 1234IP
- Enter your Password.
- The original password is your ZIP code.
- Click Login or press ENTER to open the Utility Billing Upload Home screen.
- Click Upload a File:
- Enter the following information in the fields:
- Contact Name: The name of the person uploading the file.
- Email Address: The email address of the person uploading the file.
- Comment: The total number of bills and the total amount billed. You may also enter any messages to print on the bills or provide special instructions for the PUBLIQ team.
- For File Upload, select the billing file to upload via:
- Drag and drop the file in the File Upload box or
- Click the File Upload box to browse to and select the file.
- Click Upload File.
- A summary page will display to confirm the upload. You will also receive a confirmation email. The Batch Operations team will contact you with proofs for approval before printing.
3 Check the Utility Billing File status.
- Return to the Utility Billing Upload Home page to view the file status.
- A status icon appears to the left of the Uploaded Date column for the upload.
- The red Uploaded icon will be displayed after the file is successfully uploaded.
- The green Processed icon will be displayed after bills have been printed.