Summary

Comments are an optional feature that can be used to add comments to TC bills to track customer communications or customer service issues. For example, "06/15/23-Customer called regarding their past due balance."

Step by Step

1    Open the Comment Codes window (TC> Maintenance> Comment Codes).

• The Comment Codes window displays all of the comment codes that have been set up in the database.
• Select a comment code and click DELETE to delete the selected comment code.
• Select a comment code and click EDIT to open the Comment Code Maintenance window and edit the selected comment code.
• Click the Create Comment Code button to open the Comment Code Maintenance window and create a new comment code.

2    Create a Comment Code.

• The Code field is used to enter a unique code for identifying the comment.
  • The Code field is limited to 10 characters and cannot be edited once the comment code has been saved.
• The Description field is used to enter a more descriptive explanation of what the comment code is for or how it should be used.
  • The Description field is limited to 40 characters.
• Click the Save button to save the new Comment Code.