Citizen Registration in the Customer Payment Portal

The CivicPay Online account registration process begins on the CPO login page.

• Citizens will begin the registration process by clicking the Sign Up button. This will open the New User Registration window.

• Citizens will be required to enter and confirm both an email address and a password for their CPO account.
• Citizens will also be required to provide additional details about their Utility Billing account, such as the house or building number and the account number.
  • You can specify which account details are required for registration on the Payer page under My Agency> Settings.
• Once these field have been completed, the citizen can click the Complete Registration button.
• After the registration process is complete, the citizen will be directed to the CPO Customer Payment Portal Home page.

• In order to enable E-billing and Auto Pay, citizens will need to click the Verify Your Email Now link. That will trigger CPO to generate an email to the citizen that includes a verification link.

• Once the citizen follows the link in the verification email, their CPO account registration is complete.