For new Online-bills organizations and Online-bills agencies participating in the gateway and processor transition an Elavon application required by Bluefin to set up your merchant account. Springbrook will guide you though this process, but this FAQ will cover some of the basics that may come up when filing out the application.

You will be receiving a link to complete and sign the Elavon application required by Bluefin to set up your merchant account. Much of the required portions of the application should be auto-populated when you receive it. Please do not change the pre-populated areas without discussing with Springbrook staff. There?s no need to include any personal information i.e. your social security number or actual DOB. Dummy data will be entered in those fields.

Section 1 - Company Information

In addition to the basic information about your agency please also make sure the following are completed:

• Email address
• Principal address (this should be the agency?s address)
• DBA Phone # (this is the agency?s phone number)
• Percentages Card Present and Percent Internet should total to 100%.

Section 2 - Other Information

• Statements/Retrievals/Chargebacks
  • Please indicate if you would like these mailed (DBA) or emailed

Section 3 - Contact Information (authorized Rep)

• Enter information for whomever you want to authorize to discuss the account

Card Acceptance

• Select only the credit cards you would like to accept.

Other Company Information

• Number of high sales annually [How frequently you have payments that are in the high ticket range]
• Annual revenue [This is specific to credit card payments for utility payments]
• High ticket amount [This is the highest bill amount you expect to paid using a credit card or ACH payment]
• Average Ticket amount This is the average bill amount you expect to paid using a credit card]
• Total monthly credit card sales specific to utility payments

Section 4 - Substitute W-9

• Select Government
• Do not enter social security number