Summary

Licenses and Permits module Queues are user defined groups of employees used to specify who is responsible for approving or failing an approval step on a license. Queues are attached to Approval Type codes that are then attached to licenses on the Approval tab (LP> Maintenance> License> Approval tab). When an approval step is approved, the members of the queue assigned to the following approval step will be notified that the license requires their attention.

Step by Step

1     Open the Queue Selection window (LP> Maintenance> Queue).

• The Queue Selection window will display all of the existing Queues in the application.
• Click the Delete icon to remove a highlighted queue.
  • You will not be able to delete a queue that is attached to an approval step on an LP license.
• Highlight a queue and click the Modify icon to edit the selected queue.
• Click the Create icon to create a new queue. This will open the Queue Maintenance window.

2     Create a new queue.

• Enter a Queue name. This is the name that will be used to recognize the queue when selecting it.
  • This field can be up to 32 characters long.
  • Once you save the new queue, you will not be able to modify this field.
• Enter an optional queue Description.
  • The description field can be up to 128 characters long.
• The Queue Members section is used to add Springbrook users to the queue. You must have at least one user attached to a queue.
  • Click the Create icon to add a new user to the queue. This will open a list of users to select from. The user information will display in the window.
  • To delete a user from the queue, highlight the user and click the Delete icon.
• Click the Save icon when complete.