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How to fix an AR payment that was not posted to the account when receipted into Cash Receipts

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Step-by-Step

  1. First go to Cash Receipts > Utilities > Setup > to make sure the "Allow zero amount receipts" toggle is on.
  2. Open a new CR batch  Not required but I like having them separate.
  3. Enter a new receipt to post the payment correctly to the AR account/invoice. Most likely you will want to use the original receipt date so the AR payment is accurate.
  4. Add a second line to the receipt that will reverse the original CR type entry.
    • Use quick entry to enter a negative amount.
    • Make sure to use the same CR type that was used for the original transaction.
  5. The receipt amount should be zero.
  6. Accept the zero payment and save.

This single entry should fix everything and likely will create a zero General Ledger distribution. Be sure to check the General Ledger Distribution report to make sure the entry is correct before committing.

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