Summary

Resolutions are attached to completed issues on the Issue Maintenance window (CM> Issues> Issue Search> Open an issue> Resolution Type field). Resolution types can also be used to filter reports. The resolution type will display on the printed issue and the Issue Detail Report.

Step by Step

1     View existing Resolution Types.

• Open the Resolution Type window (CM> Maintenance> Resolution Type).
• The left section of the window will display all of the resolution types that have been created in the application. Select a resolution type in the left section of the window and the information attached to that resolution type will populate in the Maintenance section to the right.
• Highlight a resolution type and press DELETE or click the Delete icon if you would like to delete a resolution type.
  • You cannot delete a resolution type that has been attached to an issue. If you try to delete a resolution type that is attached to an issue, an error window will display.
• Press INSERT or click the Create icon if you would like to create a new resolution type. This will create a new line item in the left section of the window and the fields in the Maintenance section to the right will be enabled to enter the resolution type information.

2     Create or modify a Resolution Type.

• The Resolution Type field is used to create the resolution type code. The resolution type code can be up to 20 alphanumeric characters long.
  • This is the only required field in the window. All other fields are optional.
  • You will not be able to edit an existing resolution type field.
• The Description field is used to enter a description on the resolution type. The description can be up to 60 characters long.
• Press ENTER or click the Save icon to save the resolution type.